Frequently Asked Questions

Welcome to our FAQ page. Whether you are upgrading a tired kitchen or specifying fixtures for a new build, you likely have questions about tap styles, finishes, compatibility, and care. Below we have answered the most common enquiries we receive from customers. If your question is not covered here, please browse our product categories or reach out through the contact options on our website.

What types of kitchen taps do you offer?

Our range covers the main categories found in modern kitchens. You will find classic pillar taps, elegant bridge taps, practical mixer taps, and pull-out or pull-down spray taps that make rinsing produce and filling pots much easier. We also stock specialized options such as boiling water taps, filtered water taps, and pot filler taps that mount directly above the hob. Many designs are available in both single-lever and dual-handle configurations.

Which finish should I choose?

Finish is largely a matter of style and maintenance preference. Chrome remains the most popular choice because it is durable, easy to clean, and suits almost any decor. Brushed stainless steel offers a subtler, fingerprint-resistant look. Matte black and gunmetal grey have become increasingly sought after for contemporary kitchens. Brushed brass and antique copper add warmth and character to traditional or industrial schemes. All finishes require some care, but matte and brushed surfaces generally show water spots less than high-gloss chrome.

Are your taps compatible with my sink and water system?

Most of our taps are designed for standard sink drillings, but it is always wise to check the hole diameter and deck thickness before ordering. If you have a granite or composite sink, confirm that the tap base will sit flush. For water systems, nearly all our mixers work with both high-pressure and low-pressure supplies, though some models are specifically engineered for low-pressure gravity-fed systems. Boiling water taps typically require a dedicated power supply and a suitable under-sink water connection.

Do I need a special tap for a low-pressure system?

Yes, in many cases. Gravity-fed systems, common in older homes with a tank in the loft, deliver water at lower pressure. Standard high-pressure taps may perform poorly under these conditions. Look for taps clearly marked as suitable for low pressure, or consider a booster pump. If you are unsure, check your water pressure with a simple gauge or consult a qualified plumber before purchasing.

How do I measure for a new tap?

You will need three key measurements: the diameter of the existing tap hole, the thickness of your sink or worktop at the mounting point, and the clearance between the back of the sink and the wall. The last measurement matters for tall or pull-out taps, which need room to swivel and extend. Also consider the spout reach — it should comfortably clear the sink bowl without splashing the countertop.

What is the difference between a pull-out and a pull-down spray tap?

Both offer flexibility, but they work differently. A pull-out tap has a spray head that extends downward from the spout, usually on a flexible hose. A pull-down tap has a head that pulls down from a taller spout, often with a magnetic docking system. Pull-down models tend to suit deeper sinks and offer a more streamlined look, while pull-out designs are often more affordable and easier to retrofit.

How should I care for my new tap?

Regular cleaning with warm soapy water and a soft cloth is usually enough. Avoid abrasive pads, harsh chemicals, or limescale removers that contain bleach or acid, as these can damage the finish. For stubborn water spots, a mild vinegar solution followed by a rinse and dry works well. Periodically check the base and connections for leaks, and clean the aerator to maintain a steady flow.

Can I install a tap myself?

Many customers successfully replace a tap using basic tools and the instructions provided. However, if you are unsure about plumbing connections, electrical requirements for boiling water taps, or cutting a new hole in a sink or worktop, we recommend using a qualified installer. Improper fitting can lead to leaks or damage that is not covered by warranty.

Do you provide warranty and spare parts?

Yes. Our taps come with a manufacturer’s warranty that covers defects in materials and workmanship. We also stock common spare parts such as cartridges, aerators, O-rings, and hoses. If you need a replacement part, note your tap model and the specific component, and our team will help you find the correct item.

Still have questions?

Our goal is to make choosing a kitchen tap straightforward and enjoyable. Explore our collections, compare features, and if anything remains unclear, get in touch — we are happy to help you find the right fit for your kitchen.